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Client support

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The best customer service from start to end

Customer assistance is an essential feature of our company policy and it is ensured by a team of highly specialized technicians who work in cooperation with the technical staff of our local agents.

To support our customers in a fast, professional, and efficient way MESDAN has set up a network of qualified assistancepoints all over the world which, in coordination with MESDAN specialists, can offer the following customer services:

  • Technical and Commercial Assistance
  • Showroom
  • Test Execution
  • Installation & Starting up
  • Operators' Training
  • Maintenance and Revision
  • Spare Parts
Mesdan hq

Technical and commercial assistance

MESDAN salesmen have been trained to understand customers' needs and offer forefront solutions in joining and testing technology.

A team of MESDAN experts coordinating with the technical staff of our representatives all over the world can offer prompt assistance for all our products. You can request their assistance by telephone, fax, e-mail, or through the online support available on our website.

MESDAN LAB specialists can connect with your instrument via modem to check and correct machine setup and customer operation (this service is available only in some countries for PC-operated instruments provided with suitable software and modem).

Our network

Showroom

Our joining devices and testing equipment are displayed in the showrooms available in MESDAN or in our agencies with showroom facilities. You can visit our showrooms all year round by appointment. Our personnel will be glad to assist and show you the instrument of your interest.

Test execution

MESDAN testing department is available to perform free-of-charge joining trials in orderto demonstrate our splicers performance and to support our customers by suggesting the best setting of the Splicer to join their yarn or to verify possible malfunctioning of the device.

MESDAN LAB testing department executes free-of-charge tests on customers' samples to demonstrate the performance of the instruments available from our product range.

Installation and starting up

Upon request, our qualified personnel is available for installation and starting up of our joining devices and laboratory equipment.

MESDAN products can be easily installed by the customer following the fitting instructions which are always supplied with our instruments.

This service is particularly recommended in case of sophisticated instruments, laboratory projects and when first installing A.T.S system. We always recommend our service assistance in case of A.T.S with vertical movement of the splicer or with long extension and in case winder upgrading is required prior to installation of the splicer.

Operators' training

Periodical training and updating courses for both Yarn Joining and Laboratory equipment are organized at our headquarters. The training courses are held for our customers' technicians to ensure their complete independence in the routine servicing of MESDAN and MESDANLAB equipment.

Similar courses are organized by our representatives for their customers technicians.

Upon the customer's request, training courses can be held at their premises during installation.

Training courses are highly recommended for these instruments: Video Analyser, MT Evenness tester, Mini Spinning line.

Maintenance and revision

A maintenance schedule for our products is available in the servicing instructions.

In addition, MESDAN offers contractual maintenance and a revision service which we recommend to keep your products in perfect working condition.

Spare parts

MESDAN stocks more than 15.000 parts and components for quick supply of the most requested spares for all our devices.
Furthermore, some of the MESDAN distributors keep stock of parts and accessories for MESDAN products to ensure prompt delivery and payment in local currency.

Lists of spare parts and drawings are available in the servicing instructions of all our products.

We inform you that employing non-original components can seriously damage the entire mechanism and affect the performance of our devices. Therefore MESDAN recommends to always use original parts that can be purchased only in the authorized reselling points.

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